Returns, Refunds & Cancellation Policy
Last Updated: 24-09-2026
1. Policy Overview
Mohul Art aims to provide products that match their descriptions and are packed with reasonable care. Returns or refunds are handled according to the terms below and the specific product information displayed at the time of purchase.
We provide a 7-day window to ensure your accessories perfectly match your occasion.
2. Return Eligibility
A return may be accepted only where the product meets the applicable return conditions and the request is made within the permitted period.
We provide a 7-day window to ensure your accessories perfectly match your occasion.
3. Conditions for Returns
Unless otherwise stated, returned products should be unused, unwashed, undamaged, and in their original condition and packaging, with tags, labels and accessories intact where applicable.
Products that have been altered, used, washed, damaged after delivery, or returned without required packaging may be rejected.
4. Non-Returnable Products
For hygiene, customization, clearance, or other business reasons, certain products may be non-returnable.
Products that have been altered, used, washed, damaged after delivery, or returned without required packaging may be rejected.
5. Damaged, Defective or Incorrect Products
If a product is received damaged, defective, incomplete or materially different from the product ordered, the customer should contact Mohul Art promptly with photographs and order details within 24 hours of receiving the goods.
6. Return Request Process
Customers must contact Mohul Art using the prescribed contact method and provide the order number, product details, reason for return, and supporting photographs or other information reasonably requested.
A return should not be shipped back unless return instructions or approval have been provided where such approval is required.
7. Return Shipping
Unless otherwise stated, return shipping may be the customer’s responsibility for change-of-mind or other customer-requested returns.
Where a return is accepted because the product was damaged, defective, incorrect or otherwise eligible under the store’s policy, Mohul Art may bear or reimburse reasonable return shipping costs subject to verification.
8. Refunds
Once an approved return is received and inspected, Mohul Art will determine whether the order qualifies for a refund.
Approved refunds may be issued to the original payment method or by another permitted method, subject to the payment provider’s processing timelines.
9. Refund Processing Time
Refund timing may depend on the inspection process, payment gateway, bank and other financial institutions. In general terms, refunds will be completed within 10 business days.
10. Partial or No Refund
A refund may be reduced, denied, or otherwise adjusted where a returned product does not satisfy the applicable return conditions, is used or damaged after delivery, is missing components, or falls outside the permitted return period.
11. Sale and Promotional Products
Products sold under special promotions, clearance offers or other discounted arrangements may have different return or refund conditions.
12. Exchange
Exchanges are subject to product availability and the store’s applicable return conditions.
13. Order Cancellation
Customers may request cancellation of an order before it has been processed for dispatch.
14. How to Request Cancellation
Cancellation requests should be sent promptly using the contact details provided by Mohul Art and should include the order number, customer name and relevant order details.
A cancellation request is not effective until it is acknowledged or confirmed by Mohul Art.
15. Orders Already Dispatched
Orders that have already been dispatched may not be cancellable. Customers may instead need to follow the applicable Returns & Refunds Policy, if the product is eligible for return.
16. Customized or Made-to-Order Products
Customized, personalized or made-to-order products may not be eligible for cancellation once production or preparation has started.
17. Refund After Cancellation
If an eligible cancellation is approved after payment has been received, the applicable refund will normally be processed to the original payment method or another permitted method, subject to payment-provider processing timelines.
18. Cancellation by Mohul Art
Mohul Art may cancel an order in circumstances such as product unavailability, pricing or listing errors, inability to fulfil the order, suspected fraudulent activity, delivery restrictions, or other legitimate operational reasons.
If Mohul Art cancels an order for which payment has already been received, the applicable refund will be processed in accordance with the payment method and applicable policy.
19. Contact Us
For cancellation requests, please contact Mohul Art using the contact details provided on our Contact Us page.
19. Contact Us
For return or refund requests, please contact Mohul Art using the details provided on our Contact Us page.